Privacy Policy
Last Updated: March 15, 2025
At Flareon PWR, we believe in transparency. This policy explains how we handle your personal information when you interact with our educational platform focused on blockchain insurance technology. We take your privacy seriously and want you to understand exactly what happens with your data.
Who We Are
Flareon PWR operates from Taiwan, providing educational programs about blockchain applications in the insurance sector. Our business address is No. 46號, Section 1, Zhongshan Rd, Banqiao District, New Taipei City, Taiwan 220. We're registered under Taiwan's Personal Data Protection Act (PDPA) and follow local regulations closely.
When we say "we," "us," or "our" in this document, we're talking about Flareon PWR and our educational services. "You" refers to anyone who uses our website, enrolls in programs, or contacts us for information.
What Information We Collect
We're pretty straightforward about what we need from you. Here's the breakdown of what we collect and why:
Information You Give Us Directly
- Contact details (name, email, phone number) when you inquire about programs or register
- Educational background and professional experience for program enrollment
- Payment information when you enroll in paid courses (though we don't store full card details)
- Learning preferences and technical skill levels to customize your experience
- Communications you send us through forms, emails, or phone calls
Information We Collect Automatically
Like most websites, ours gathers some technical data when you visit:
- IP address and general location information
- Browser type, device information, and operating system
- Pages you visit and how long you spend on them
- Referral sources that brought you to our site
- Technical errors or issues you encounter
Note about cookies: We use essential cookies to keep the site functioning properly. Analytics cookies help us understand how people use our platform so we can make it better. You can control these through your browser settings, though some features might not work as smoothly if you block them all.
How We Use Your Information
We don't collect data just for the sake of it. Everything we gather serves specific purposes related to our educational mission.
| Purpose | Details |
|---|---|
| Program Delivery | Managing enrollments, providing course materials, tracking your progress, and issuing certificates |
| Communication | Answering your questions, sending program updates, sharing relevant industry news |
| Improvement | Analyzing how people use our platform to enhance content quality and user experience |
| Legal Compliance | Meeting Taiwan's educational and data protection regulations |
| Marketing | Informing you about new programs or features (only if you've opted in) |
We'll never sell your personal information to third parties. That's not our business model, and frankly, it would be a terrible way to build trust with students.
Legal Basis for Processing (Taiwan PDPA Context)
Under Taiwan's Personal Data Protection Act, we need a lawful reason to process your data. Here's where we stand:
- Contract Performance: When you enroll, we need your information to deliver the educational services you signed up for
- Consent: For marketing communications and optional analytics, we ask for your explicit permission
- Legitimate Interests: We have valid business reasons to process certain data, like preventing fraud or improving our platform
- Legal Obligations: Some data processing is required by Taiwan law, particularly around educational records and financial transactions
Who We Share Data With
We keep sharing to a minimum, but some third parties need access to help us run the platform:
Service Providers
These companies help us operate but can't use your data for their own purposes:
- Payment processors for handling course fees securely
- Email service providers for sending communications
- Cloud hosting services where our platform operates
- Analytics tools that help us understand website usage
- Learning management system providers for course delivery
Professional Advisors
Sometimes we need to share information with lawyers, accountants, or consultants who help us run the business properly. They're bound by confidentiality agreements.
Legal Requirements
If Taiwan authorities require it, we'll disclose information to comply with legal obligations. We'd also share data if necessary to protect someone's safety or prevent illegal activity.
International Transfers: Some of our service providers operate servers outside Taiwan. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or equivalent protections.
Your Rights Under Taiwan Law
Taiwan's PDPA gives you specific rights over your personal data. We respect these completely:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If something's wrong or outdated, let us know. We'll update it promptly and notify anyone we've shared it with if necessary.
Request Deletion
You can ask us to delete your data, though we might need to keep some information for legal or contractual reasons. We'll explain what we can and can't delete.
Object to Processing
If you're uncomfortable with how we're using your data, you can object. We'll stop unless we have compelling legitimate grounds to continue.
Restrict Processing
Sometimes you might want us to hold your data but not actively use it. That's possible in certain circumstances, like when you're disputing accuracy.
Data Portability
You can request your data in a structured, machine-readable format to transfer to another service provider.
How to Exercise Your Rights
Send an email to help@flareon-pwr.com with your request. Include enough detail so we can verify your identity and understand what you need. We typically respond within 15 days, though complex requests might take up to 30 days.
There's no charge for most requests, though we might charge a reasonable fee if you make excessive or repetitive requests.
How We Protect Your Information
Security isn't just a checkbox for us. Given that we teach blockchain technology, we take data protection quite seriously.
Technical Measures
- Encryption for data transmission (SSL/TLS) and storage
- Regular security audits and vulnerability assessments
- Access controls limiting who can see your information
- Secure backup systems with encryption
- Firewall protection and intrusion detection
Organizational Measures
- Staff training on data protection and privacy
- Confidentiality agreements with all employees and contractors
- Clear internal policies about data handling
- Incident response procedures for potential breaches
- Regular reviews of our security practices
That said, no system is 100% secure. We do our best, but you should also take precautions like using strong passwords and not sharing your account credentials.
Data Retention
We don't keep your information forever. Here's our general approach:
| Data Type | Retention Period |
|---|---|
| Enrollment Records | 7 years after course completion (Taiwan educational requirements) |
| Payment Information | 7 years (Taiwan tax and financial regulations) |
| Marketing Communications | Until you unsubscribe, then deleted within 30 days |
| Website Analytics | 26 months maximum, then anonymized or deleted |
| General Inquiries | 2 years, then deleted if no enrollment follows |
| Technical Logs | 90 days for security purposes |
When data reaches the end of its retention period, we securely delete it. "Securely" means it's not just moved to a trash folder but properly destroyed so it can't be recovered.
Children's Privacy
Our programs target working professionals and university graduates. We don't knowingly collect information from anyone under 16 years old. If you're a parent who discovers your child has provided us with personal information, contact us immediately and we'll delete it.
For students aged 16-20, we may request parental consent for enrollment depending on the program complexity and Taiwan's regulations regarding educational services for minors.
Changes to This Policy
Technology evolves, regulations change, and our services develop. We'll update this privacy policy from time to time to reflect those changes.
When we make significant changes, we'll notify enrolled students by email and post a notice on our website. For minor updates, we'll just update the "Last Updated" date at the top.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and request data deletion.
Third-Party Websites
Our platform might link to external resources, partner websites, or third-party tools. Once you leave flareon-pwr.com, this privacy policy no longer applies. We're not responsible for how other websites handle your information, so check their privacy policies before sharing personal data.
Questions and Complaints
If something in this policy confuses you, or if you're concerned about how we've handled your information, reach out. We prefer to resolve issues directly rather than through formal channels.
If you're not satisfied with our response, you have the right to lodge a complaint with Taiwan's National Development Council, which oversees personal data protection enforcement.
Contact Our Privacy Team
For privacy-related questions, data requests, or concerns about how we handle your information:
Email: help@flareon-pwr.com
Phone: +886 932 647 723
Address: No. 46號, Section 1, Zhongshan Rd, Banqiao District, New Taipei City, Taiwan 220
We aim to respond to all privacy inquiries within 15 business days.